Domain Allowlist

Empowering users with self-service security management while reducing support dependency and enhancing platform scalability.

Project Overview

The Whitelist Management Project focuses on improving how customers manage their whitelist settings by transferring this feature from Gachapon to > Security section. This shift introduces a user-friendly interface designed to enhance partner autonomy and streamline scalability for related products.

Value Proposition

The redesigned whitelist management feature allows partners to:

Self-manage whitelist settings without reliance on support teams.
View domains and IP addresses with clarity, including details on where they are used.
Enhance security while maintaining an intuitive user experience.

Persona → JTBD→ Feature Mapping

User Flow

This project emphasizes the importance of designing tools that empower partners while aligning with Insider’s business goals. By integrating transparency, scalability, and user-centricity, this redesign establishes a foundation for future enhancements to theplatform's security capabilities.

Enhanced Security Management

A comprehensive overview of active whitelist settings.
Streamlined Processes: Reduced workload on support teams.
Scalability: A flexible, modular design that supports future product expansion.
Partner Satisfaction: An improved security management experience strengthens trust and loyalty.

Design Approach

User-Friendly Structure
Develop a clear navigation flow within the Settings > Security section.
Use progressive disclosure to display relevant information without overwhelming users.

Remote Usability Test

This remote usability test aims to evaluate how easily partners can manage whitelisted domains and IP addresses within InOne > Settings > Security without relying on support.

Enable Domain Allowlist: